Whether you have just launched a startup or have been working for a short while, you have probably realized that you need an IT specialist. Many business owners make the mistake of thinking that their company is too small to need full-scale IT support. As a result, they struggle to deal with simple IT matters on their own, wasting time and money while damaging their reputation.
There are two ways to arrange IT support for your company. One of them is to create an IT department and have specialists working in your office. The other one is to outsource your IT problems. The latter option is usually preferable for startups and small businesses. However, large companies also take advantage of outsourced IT services for their needs.
Let’s take a look at the number of reasons why your company needs IT support, regardless of its form.
1. Everyone Should Do Their Job
Do you have an employee who is computer-savvy? Most likely, that person has a job description, which substantially differs from an IT Administrator. They are an accountant or a manager whose hobby is tinkering with information and networks.
If you don’t have IT support, such team members spend a substantial amount of time dealing with computers. As a result, their work suffers. By hiring a team of experts, you can allow the rest of your employees to stick to their tasks, keeping the work process as smooth as possible.
Amateur computer geniuses in your office may help the network function, but they won’t help if a serious problem occurs.
2. Data Safety Isn’t A Joke
Any company cares about its data safety, especially when it comes to the information obtained from its clients. Backing your data up with an external hard drive is often not sufficient. Only experienced IT professionals can offer reliable ways to protect your data in case of a force majeure.
Their responsibility is to protect your data while working with it and to create a safe environment 24/7. Professional IT administrators plan for data recovery, caring for your company’s reputation.
3. Downtime Is Unacceptable
Imagine rushing to keep the deadline when your work suddenly stops because of an IT issue. It may take days to find a problem on your own and a few hours to bring a good IT specialist in. What will you do?
If you have a team of IT experts on-call or in your office, the problem can be fixed within minutes. Just because you haven’t encountered any severe IT problems in the past couple of months, it doesn’t mean one isn’t waiting for you around the corner tomorrow.
4. ROI Is Impressive
When you invest money in an IT team, be it an in-house or outsourced solution, the amount may seem formidable. However, as with any investment, you need to consider the return.
In reality, a promising IT team can save you millions by protecting data, solving problems timely, dealing with otherwise costly repairs, and offering you solutions to optimize your work process.
5. Customer Service Is King
The quality of customer service can make or break a company. Depending on the products you offer, your clients may need technical assistance. Trying to explain something you don’t know much about. That’s why they prefer contact center outsourcing in the Philippines and other top BPO companies that are more knowledgeable in the industry.
IT teams have formidable experience dealing with people who need simple explanations. They can help you improve the customer service quality.
In the 21st century, a company without an IT support team quickly falls behind the competition. It’s unreasonable to wait for the disaster to happen rather than try to prevent it.