Why Your Company Needs IT Support

by Adrian J. Elliott | Tuesday, Oct 22, 2019 | 406 views

Whether you have just launched a startup or have been working for a short while, you have probably realized that you need an IT specialist. Many business owners make a mistake of thinking that their company is too small to need a full-scale IT support. As a result, they struggle to deal with simple IT matters on their own, wasting time and money while damaging their reputation.

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There are two ways to arrange IT support for your company. One of them is to create an IT department and have specialists working in your office. The other one is to outsource your IT problems. The latter option is usually preferable for startups and small businesses. However, large companies also take advantage of the outsourced IT services for their needs.

Let’s take a look at the number of reasons why your company needs IT support, regardless of its form.

1. Everyone Should Do Their Job

Do you have an employee who is computer-savvy? Most likely, that person has a job description, which substantially differs from an IT Administrator. He or she is an accountant or a manager whose hobby is tinkering with information and networks.

If you don’t have IT support, such team members spend a substantial amount of their time dealing with computers. As a result, their work suffers. By hiring a team of experts, you can allow the rest of your employees to stick to their tasks, keeping the work process as smooth as possible.

Amateur computer geniuses in your office may help the network function, but they won’t help if a serious problem occurs.

2. Data Safety Isn’t A Joke

Any company cares about the safety of its data, especially when it comes to the information obtained from their clients. Backing your data up with an external hard drive is often not sufficient. Only experienced IT professionals can offer solid ways to protect your data in case of a force majeure.

Their responsibility is not just protecting your data while you are working with it but creating a safe environment for it 24/7. Professional IT administrators plan for data recovery, caring for the reputation of your company.

3. Downtime Is Unacceptable

Imagine rushing to keep the deadline when your work suddenly stops because of an IT issue. What will you do? It may take days to find a problem on your own and a few hours to bring a good IT specialist in.

If you have a team of IT experts on call or in your office, the problem can be fixed within minutes. Just because you haven’t encountered any serious IT problems in the past couple of months, it doesn’t mean one isn’t waiting for you around the corner tomorrow.

4. ROI Is Impressive

When you are investing money in an IT team, be it an in-house or outsource solution, the amount may seem formidable. However, as with any investment, you need to consider the return.

In reality, a good IT team can save you millions by protecting data, solving problems timely, dealing with otherwise costly repairs, and offering you solutions to optimize your work process.

5. Customer Service Is King

The quality of customer service can make or break a company. Depending on the products you offer, your clients may need technical assistance. Trying to explain something you don’t know much about is complicated, frustrating, and downright useless.

IT teams have formidable experience dealing with people who need simple explanations. They can help you improve the customer service quality.

In the 21st century, a company without an IT support team quickly falls behind the competition. It’s unreasonable to wait for the disaster to happen rather than try to prevent it.

 

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